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❤️ ❤️ 10% FIRST TIME CUSTOMER DISCOUNT - COUPON CODE: WELCOME10 - TO REDEEM SET UP AN ACCOUNT, LOGIN & ENTER CODE AT CHECKOUT.
PLEASE NOTE: OUR OFFICE IS CLOSED TUESDAY 5/11 FOR THE MELBOURNE CUP HOLIDAY - ORDERS CAN BE PLACED ONLINE AND WE WILL BE BACK WEDNESDAY. Processing time for new orders is approximately 3-4 business days. If you do have a very urgent order please make sure you select the Rush My Order option at checkout.
Thank you for supporting our Australian owned small business - we really appreciate your support and loyalty which keeps us going through a rough time.
Please note discount coupon cannot be used for gift vouchers.
RETURNS, EXCHANGES & CANCELLATIONS:
You may return eligible items to us within 14 days of your order being shipped for a store credit which you can redeem on your next purchase or for a refund if you prefer. We do not process exchanges unless items are faulty or wrongly supplied – instead we issue a store credit which can be redeemed on your next purchase or a refund.
To return products for any reason print off our downloadable RETURN FORM which should be included with goods. Please contact us within 7 days of your order being received before returning items for authorisation at [email protected] or phone (03) 9785 3800 during business hours (Monday - Friday 9.00am - 4.30pm)
Please note the following points:
ERRORS OR FAULTY GOODS:
When you receive your order please check it carefully and let us know by email or phone if you find any errors, damaged or faulty items within 14 days. We do check each order carefully, however occasionally mistakes or product defects do occur despite our best intentions. We will always happily rectify errors immediately once advised.
Please note that product colours, shapes and quality can differ from the image shown on the screen due to inaccuracies in reproducing photographs electronically and the natural variation in particular handmade products such as gemstones or beads. We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.
THANKYOU FOR SHOPPING AT OVER THE RAINBOW - WE APPRECIATE YOUR ORDER & YOUR SUPPORT OF AN AUSTRALIAN OWNED SMALL BUSINESS!