Returns + Exchanges

RETURNS, EXCHANGES & CANCELLATIONS:

We want you to love every bead you get! If anything arrives damaged or goes missing, let us know within 48 hours by calling on 03 97853800 or emailing [email protected]  Have your invoice and item numbers handy, and we’ll get it sorted. To return products for any reason print off our downloadable RETURN FORM which should be included with goods.

Returns are a breeze if:

• Items are in their original packaging or stringing
• They’re in the full quantity ordered
• It’s within 14 days of receiving your order

Note: Cut lengths of chain and cord, sale & discontinued items, closeouts, or special orders can only be returned if they’re defective. Include a copy of your invoice with the return form for a speedy process.

We normally do not process refunds or exchanges unless items are faulty or wrongly supplied – instead we issue a store credit which can be redeemed on your next purchase.

Please note these finer points:

• When returning any products please include a copy of the Return form but if you don’t have a printer enclose a copy of your invoice or a note giving us your name, order number & reason for return.
• Items should be in as new condition in original undamaged packaging.
• Goods should be securely packaged in a padded bag or box with adequate padding to avoid damage.  Please do not use paper envelopes to return items as they can tear in the postal machinery.  
• Customers are required to pay for postage costs to return unsuitable items.  We recommend returns be sent by a signature on delivery insured postal method for peace of mind.
• If goods received are wrongly supplied, damaged or faulty, and we agree to an exchange or refund we will provide you our Reply Paid address so no postage cost is incurred.  We do however require items are to be packaged securely in a well padded bag or box.
• A Store Credit will be issued for full value of goods which for account customers will be automatically deducted when you place your next order.  For customers who are not registered we will send a voucher code that can be redeemed in the shopping cart at checkout.
• Where a refund is requested for change of mind or incorrect choices from item value we may charge a $3.00 fee to cover credit card & bank charges. 
• Where goods are returned in damaged or poor condition a credit or refund may not be given or up to 50% restocking charge may apply depending on condition of goods.
• Exclusions:  No return is permitted on sale items, special offers, opened packs of clay, glues, lacquers and other liquids, cut lengths of cord, opened spools or chain (only full unopened spools can be returned - but not 1-10 metre lengths or opened spools of cord)
• Cancellations within 24 hours of being placed a fee of $3.00 will be deducted to cover bank charges & administrative time.  No cancellations are possible after this time.

ERRORS OR FAULTY GOODS: 
When you receive your order please check it carefully and let us know by email or phone if you find any errors, damaged or faulty items within 48 hours of receiving your order.  We check each order carefully, however occasionally mistakes or product defects do occur despite our best intentions. We will always happily rectify errors immediately once advised.

Please note that product colours, shapes and quality can differ from the image shown on the screen due to inaccuracies in reproducing photographs electronically and the natural variation in particular handmade products such as gemstones or beads.  We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.

THANKYOU FOR SHOPPING AT OVER THE RAINBOW - WE APPRECIATE YOUR ORDER & YOUR SUPPORT OF OUR AUSTRALIAN OWNED SMALL BUSINESS!