Processing time for new orders is approximately 2 business days. Please allow shipping time on top of processing time, and if your order is extra urgent we have a 'Rush my Order' option at checkout.
I just wanted to let you know I received my order today, and am very pleased. Super quality products, with super fast postage - I live rurally and received my order in 2 business days! Contact was great as well. Will definitely be ordering here again!
Would just like to commend you all on your wonderful operation. Being new to the beading game I checked out many websites and I have to say, none compared to yours for ease of navigating around the site, range of products (with wonderfully detailed descriptions), or value for money. I am eagerly awaiting my third order which I know will arrive super efficiently as always. Living in Weipa on Queensland's Cape York we are very dependent on mail order and your service is second to none. Thank you so much :) PS: Loved the lollies!
I have been buying through you for about three years now and would just like to say what a great service you have. I have never had any reason to complain. The products are excellent and always arrive promptly and in perfect condition. Therefore I would like to thank you for making not only my shopping experience so great but also my jewellery making fun. kind regards Karen
Wasn't sure where to write it, but I received my parcel today and wanted to tell you that you supply fantastic service. I will definitely be a return customer (again and again). Thanks, Kellie
Good morning, I just wanted to take a moment to say thankyou for your wonderful service...I only have a limited time to work on my sculptures with my work schedule and until I found Over The Rainbow I had wasted so much time looking for all the clay and various things that I needed to try and experiment with...Over The Rainbow has been my one stop shop for all my sculpting needs ....it has ultimately saved me so much time...and the service is fantastic...A big thankyou ... Ps and I love the toffees too... Greg
Thanks for the great service. The regular updates; order received, order posted, made me feel like a valued customer, not just a faceless client with an order number. That's six stars service, not just the regular five stars. :) Thank you, again. Cheers Ed
Just a quick note to thank you for A+++ service. Quality products, great communication & prompt delivery. A definite to add to favourite shop to re-visit!
WONDER WOMAN!!!!! Fantastic customer service again Heather. You went above and beyond the call of duty for me with this order, and can't thank you enough. I wanted 2 different beads which weren't in stock - 2 days later you'd found them and told me they were on their way. I now rely on you for advice and service. I'm happy, my customers are happy....what else can I ask for? Kind regards.
Thank you Heather. I thought the workshop was absolutely brilliant, well thought out, organised, and great equipment ready for use. I was inspired by all of the samples you had to show. The depth of the catalogue is awesome and service is outstanding. Regards, Sue
My first ever order with Heather from polymerclay.com.au was urgent, and I'd forgotten about the public holiday in the eastern states, since I live in Western Australia. However Heather came through for me! The delivery arrived early in the morning just two working days since placing it on the public holiday. Her service is faster than my local art store! I look forward to using products from your website that are not available to me here. Knowing that the delivery is the speediest means I can shop online and be working with the products in a couple of days' time. Absolutely priceless. No wonder you are called Over The Rainbow Teegs DTEEGs ArtWorks
