Processing time for new orders is approximately 2 business days. Please allow shipping time on top of processing time, and if your order is extra urgent we have a 'Rush my Order' option at checkout.
I ordered the Christi Friesen Surface FX Powder Set - Metallicious. It was delivered on time and in perfect condition! I was so excited to receive them and cannot wait to use them. Will definitely be ordering from here again!
Registered UserIt is always a pleasure to deal with this shop. Heather is always helpful and goes out of her way to be accommodating. I have shopped here for years and have always had great service. I highly recommend Over The Rainbow.
Thankyou for sending my last parcel so quickly.
Always a pleasure to shop at Over the Rainbow , not only for the great variety of stock, but also for the friendly professional service , they go over and beyond to ensure your purchases are delivered even at short notice .
Heather and the team are helpful , polite and friendly , I can highly recommend Over the Rainbow .
Keep up the good work and thank you once again for my rushed order.
Kind Regards
Joanne U
I have purchased bulk items a few times now and I have found that the service is of the highest quality. Not only is it efficient and friendly, I have also found that it is consistent. I find all items of top quality and love the detailed description that is provided.
I love shopping here and also how easy it is to do so. I will continue purchasing my supplies from here well into the future as I have yet to find better service and quality anywhere else.
Great product range of items. I can now find things locally that I only ever used to be able to get from overseas. Prices are fair and competitive and service is great.
Registered UserFantastic prompt service and excellent quality materials. I couldn't ask for more from an online store. Thank you for your professionalism, your store is an asset to all crafters!
Registered UserWow, just wow! I placed an order on Sunday and followed it up with an email that I had an urgent need for the items for a gift. I had a reply on the same day (yes, a Sunday!). Furthermore, I received the items on the Wednesday! Items were well-wrapped, so arrived in perfect condition. I highly recommend this provider and will certainly be ordering from them in the future. Highly recommended.
Registered UserI bought the Earring Card Paper Punch and its a great product and came quickly! Very Happy!
Registered UserI just wanted to take the opportunity to say thank you to you and your team. Every order that I place with Over The Rainbow is delivered in perfect condition, well wrapped and protected, clearly labelled and meticulously itemised on the invoice. Also, whenever I receive a call from a member of your team, they are so helpful, polite and friendly.
Recently, I was looking for some specific beads that you do not stock, so I placed an order with another supplier (for the first time). In complete contrast to OTR, there was minimal communication from the supplier – just an initial acknowledgement of the order. When the beads arrived, several had no label on them so I had to make intelligent guesses about the precise contents. One item that I had ordered was not supplied and marked “out of stock”, but there was no further mention of it – whether it would be supplied when new stock came in or whether I had been issued with a credit. The plastic tubes were just bundled together with rubber bands and topped with sticky tape. One item that was supplied was incorrect. I doubt that I will place any further orders with that supplier, even though they do stock some beads that I would like.
So, it is clear that your business is top-notch and I have recommended Over The Rainbow to others. Congratulations and thank you!
Kind regards,
Fiona W
Thank you thank you thank you, I buy all my C-Lon cord from you. The service is outstanding the delivery time prompt and the product awesome - you are short cutted on my phone and computer, would 100% recommend
Registered User
